KeeyPon Return Policy
Our goal is to provide you with an outstanding customer experience every time you shop with us. This Return Policy covers all items purchased through eu.keeypon.com. It's designed to give you confidence that we stand behind the products on our marketplace and to make returns easy if you're not fully satisfied with an item. You should review these terms carefully before making any purchase.
If you're not satisfied with an item that you purchased on KeeyPon, you can initiate a return within 30 days after delivery for a refund, as long as the item is in its original condition and packaging. Items that have been used or modified in any way may not be returned. Please see the next section if the item arrived damaged or defective; different terms may apply.
To return an item, visit the "GET HELP" page, and follow the instructions. You will be responsible for the return shipping costs (even if you use a return shipping label provided by KeeyPon), except in instances where the item arrived damaged or defective. Note that the option to initiate a return will only appear for 30 days after delivery.
If you send the item back without a label from KeeyPon, we recommend insuring your return shipment and using a trackable shipping method. Refunds will not be issued for items damaged in return transit or for returns that are never received.
The following items may not be returned:
- Free Items
- Clearance Items
- Items that have been used or modified
Damaged and Defective Items
In the unlikely event that an item you ordered arrives damaged or is defective, you may return the item (and any other items from that order if they are part of a set) for a replacement or a full refund, as long as you report the issue within the following timeframes:
For Items Shipped by Parcel Carriers (such as GLS, DPD, or DHL):
--Damaged and Defective Items: 30 days after delivery
We encourage you to inspect the packaging of the item before you accept the item from the carrier. If the packaging or the item appears damaged when it arrives, you should take pictures of the damage and you may inform the carrier and refuse delivery. In that case, please report the issue within the applicable timeframe listed above and you can choose to receive a replacement or a refund.
To report an issue with an item, please visit the "GET HELP" page, and follow the instructions. You may be required to submit photographs/videos of the damaged or defective product and its packaging (the original packaging is required to facilitate a return unless it was damaged in transit and is unusable).
For damaged or defective items (and any other items from that order if they are part of a set), if you choose to get a refund , you'll be refunded the purchase price and applicable sales tax.
Please visit the "GET HELP" page and follow the instructions.
For items that were not damaged or defective, you will be responsible for the return shipping costs (whether the item was shipped by parcel or freight); if you use a return shipping label provided by KeeyPon, the shipping costs will be deducted from the amount of the refund due to you.
Refunds will be issued to the original method of payment shortly after KeeyPon (as the case may be) receives and processes the eligible item. If we are unable to refund the original method of payment, KeeyPon will provide you with a store gift card for the amount of the refund due to you, which may only be used for purchases on keeypon.com.
If your order is missing any items or parts, please notify us as soon as possible and no later than 30 days after delivery.
To report an issue with the missing items, please visit the "GET HELP" page and follow the instructions.
You may cancel an order within 6 hours after placing the order by visiting the "GET HELP" page and follow the instructions.
Please note that we cannot guarantee that your order can be canceled after 6 hours, but we'll try our best to help. More than 6 hours after you place an order, the order will be processed for delivery to you. Once the orders have shipped, you will not be able to cancel.
Two years warranty for regularly priced items, 14 days for Clearance items. No exchange/refunds for free items.
We would not offer a refund or replacement if the warranty is expired.